These Terms & Conditions ('Terms') govern the use of the services ('Services') provided by IPAY Global Services ('IPAY', 'we', 'us', 'our') via the website (ipaygs.com) and any related mobile or API platforms. By accessing or using the Services, you ('Client', 'Customer') accept and agree to be bound by these Terms. If you do not accept them, do not use the Services. We may amend or update these Terms from time to time. When we do, we will notify you by posting the new Terms on the Website or via your registered contact.

IPAY provides cross-border payment, foreign exchange, remittance, payout, treasury, and related financial services within the BCEAO zone and connected corridors (e.g., UK, Europe). Specific service features, limits, fees, and processing times are set out in the Service Order, Pricing Schedule, or individual agreements. We may subcontract or partner with third parties (banks, payment processors, clearing houses) to deliver parts of the Services.

Before using our Services, Clients must complete onboarding including identity verification (KYC), due diligence, and supply required documents. We reserve the right to refuse service or suspend Services if KYC or compliance requirements are not satisfactorily met or are in doubt.

You agree to pay all fees, charges, margins, and costs associated with the Services as detailed in our Fee Schedule or your agreement. For currency conversions, we will apply our quoted exchange rate at the time of execution. You are responsible for any local taxes, duties, or government charges associated with the transaction unless otherwise agreed. If any payment is delayed or not honored, we may charge interest, penalties, or refuse further service until resolved.

You represent and warrant that all information you provide is complete, accurate, and up-to-date. You will comply with all local laws, regulations, and the terms of use of banking/payment networks. You will not use the Services for illegal/illicit activities, including money laundering, terrorist financing, fraud, sanctions violations, or other unlawful conduct. You accept responsibility for verifying the destination account details and ensuring accuracy. Any losses caused by incorrect information are at your risk. You must notify us immediately of any unauthorized transactions, security breaches, or suspicious activity.

We will endeavor to process your requests promptly, but timings depend on banking hours, correspondent banks, regulatory checks, and other external dependencies. We are not liable for delays caused by third parties (banks, regulators) or force majeure events (natural disasters, war, strikes, system failures). Once funds are transferred to the beneficiary account and settled, the transaction is deemed completed, and IPAY is discharged from further liability.

To the extent permitted by law, our liability is limited to direct loss, and capped at the fees you paid for the transaction(s) in question. We exclude liability for indirect, incidental, special, or consequential damages. You agree to indemnify and hold harmless IPAY and its officers, agents, and affiliates from claims, losses, damages, liabilities, demands, or expenses (including legal costs) arising from your violation of these Terms or misuse of the Services.

Each Party agrees to maintain confidentiality of proprietary information, transaction details, business strategy, and client data. We will process personal data in accordance with applicable data protection laws (e.g., GDPR, Canadian privacy laws). A separate Privacy Policy governs how your data is handled.

Either Party may terminate the Services (or specific service offerings) with prior notice as agreed in your contract. We may suspend or terminate access immediately if you breach these Terms, your account is subject to fraud risk, or regulatory authorities require it. Termination does not affect accrued rights, obligations, outstanding payments, or confidentiality provisions.

These Terms are governed by the laws of Canada. Any dispute shall first be attempted to be resolved amicably. If unresolved, disputes shall be referred to arbitration in Canada under the rules of a recognized Arbitration Body.